Cancellation & Refund Policy
This policy explains how to cancel your AgentFlo subscription and how refunds are handled. It applies to subscriptions provided by AgenticFlow (Pty) Ltd and forms part of our Terms & Conditions.
01 Overview
AgentFlo is a month-to-month subscription service billed at R599 per month (unless a different fee is agreed in writing), with no fixed lock-in period. Payments are processed securely by Payfast (Pty) Ltd.
Because you are billed one month at a time and can cancel before each renewal, the service is designed so you never pay for time you have decided not to use going forward.
02 How to cancel
You can cancel your subscription at any time, with no cancellation fee. There are two simple ways:
No reason is required. We may ask for brief feedback, but it is entirely optional.
03 When cancellation takes effect
When you cancel:
- Your service stays active until the end of the month you have already paid for, so you get the full value of your current cycle.
- No further payments are taken. Your automatic monthly renewal is stopped.
- No lock-in — because the subscription is month-to-month, there is nothing further to pay after your current cycle ends.
04 Refunds
Because AgentFlo is billed monthly in advance and you retain access for the full month you have paid for, we do not ordinarily provide pro-rata refunds for the remainder of a month after you cancel — you simply keep using the service until the cycle ends.
This general position does not limit your rights under South African law. Where a refund is due under the Consumer Protection Act or for the specific reasons below, we will always honour it.
05 When we do provide a refund
We will refund you in the following circumstances:
- Service never deliveredif you were charged but your assistant was never activated or made available to you, we refund that charge in full.
- Billing errorif you were charged the wrong amount, charged after a confirmed cancellation, or charged more than once for the same month, we refund the difference or the duplicate.
- Material failureif the service is materially unavailable or not fit for its purpose for a sustained period within a paid month and we are unable to resolve it, we will refund a fair portion of that month.
- Statutory rightany refund you are entitled to under the Consumer Protection Act, 2008 (CPA) or other applicable law.
06 Failed & duplicate charges
If you notice a charge that looks wrong — a duplicate, an amount you did not expect, or a charge after cancelling — contact us within a reasonable time and we will investigate promptly. Confirmed incorrect charges are refunded in full. You may also raise the matter with Payfast, who processed the transaction.
07 How refunds are paid
Approved refunds are returned using the same payment method you used to pay, via Payfast. Refunds are processed within 7 business days of approval; the time for the funds to reflect in your account depends on your bank or card provider.
08 Your rights under the CPA
Nothing in this policy limits your rights under the Consumer Protection Act, 2008, or the Electronic Communications and Transactions Act, 2002. If a dispute cannot be resolved with us directly, you may refer it to the National Consumer Commission or another competent forum.
09 Contact
For cancellations, refund requests, or billing questions: